Communication
Communication is probably the aspect of interpersonal relationships that is most taken for granted.There is an assumption that ifyou share a common language with another person thencommunication should be easy. That is rarely the case.
There are many facets to effective communication: the ability to clearly transmit a message, to havethat transmission received and more importantly understood. This can be further clouded by thingsunsaid, both non-verbal and imagined. Clarity of communication is the cornerstone of effectivelymanaging relationships.
Sending Out Message
What words am I using?
What is my body language saying?
- Be clear, calm and reasoned
- If communication is difficult, avoid blaming
- Use “I” statements rather than “we”
Receiving a Message
Have I received the message?
Was anything unclear/missed?
Am I listening/receiving or interpreting?
- Remove obstacles to receiving messages.
- Seek repetitions when needed.
- Ask yourself, ‘Have I heard?’ or Have I thought?
Understanding the Message
Do I understand what has been communicated?
Do I need clarification?
- Don’t rush to respond. Allow yourself time to digest.
- Reflect back so potential miscommunications can be identified.